Return, Refund and Exchange Policy

F Gallery

At Fashion Gallery, our main priority is customer satisfaction, and we are committed to our product quality. If you are not satisfied with your purchase, you can request a return within 7 days from the date of delivery.

Return Policy

  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (invoice or receipt) and an opening video of the packaging are required for a return.
  • Products will be exchanged in cases of manufacturing defects or wrong deliveries.
  • Some exceptional cases may qualify for a return.
  • Return costs are the customer’s responsibility unless the return is due to a company error.
  • Refunds will only be processed if the product is not delivered.

Exchange Policy

Fashion Gallery aims to please every customer with their purchases. We will assist customers who are not satisfied with their orders.

Eligibility for Exchange

  • Items qualify for exchange within 7 days from the delivery date.
  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Exchanges are allowed for wrong size, color, or damaged/defective products caused by our side.
  • Exchange requests are subject to product availability.

Exchange Process

  • Initiate an exchange request by sending your Order ID and reason for exchange.
  • Our team will review your request and arrange a return pickup service if needed.
  • Once the returned item passes inspection, a replacement will be shipped within 2-4 business days.

Non-Exchangeable Items

  • Items bought on sale/offers are not eligible for exchange unless defective or damaged.
  • Personal-use items requiring hygiene maintenance cannot be exchanged.

Important Notes

  • If reverse pickup service is not available in your area, you must ship the product to our designated address.
  • Fashion Gallery reserves the right to reject exchange requests if returned items do not meet our quality standards.

Contact Us

To initiate a return or exchange, please contact our customer support team: